Frequently Asked Questions

What is the booking Process ?

Booking your trip is easy. Click the “Book This Trip Now” button below the trip you have chosen. You will be prompted to a page that reveals the booking form. Fill it duly and submit.

To process a booking, you must send us the following:

i) A duly filled booking form.

ii) A copy of your passport (the passport should have a validity of at least 6 months from the date of entry to Nepal) and a copy of your passport sized photo.

iii) A non-refundable deposit (25% of the total cost). The payment can be made through the credit card (VISA/Master Card; 4% levy will be added as a card processing fee) or the bank draft (we will provide you our bank details).

This implies your acceptance of our stipulated “Terms and Conditions”. After we receive the above, we will send out the final confirmation receipt to you via email.

How do I pay?

A non-refundable deposit (20% of the total cost) should be made at the time of booking the trip, before your arrival to Nepal.

ii. The remaining 75% of the amount can be paid after your arrival in Nepal, but before the commencement of your trip.

iii. The payment can be made by the credit card (VISA/Master Card; 4% levy will be added as a card processing fee) or the bank draft (we will provide you our bank details).

What are the cancellation and refund policies?

It is mandatory that the company receives the cancellation notice in writing, at least 20 days prior to the date of trip commencement. After the receipt of the cancellation notification with a valid reasoning, the trip will then be termed as “Cancelled” and refund will be made after deducting a cancellation charge of 25% of the total cost, from the amount paid by the client.

Refund shall not be made under following circumstances:

A) If the company receives the cancellation notice in less than 20 days of the trip departure date.

B) If the client abandons the trip for any reason, voluntarily, involuntarily or commits any unlawful act before or during the trip.

C) If the client does not use the services (meals, accommodation and others) during the trip mandated by the trip itineraries.

Should the client intend to make changes on the trip after it has been booked, s/he has to submit a request in writing, elucidating a decent reason. While every effort will be made to incorporate the client’s request, changes cannot be guaranteed.

If the client is prevented from pursuing the trip owing to some genuine/unavoidable circumstances like (but not limited to) death, serious illness, redundancy or jury service, the trip can be postponed or even transferred to another client, provided that the new client is willing and meets all the requirements pertaining to the particular trip. However, any such claim to either postpone or transfer the trip should be submitted at least two weeks before the trip commencement date and has to be authenticated by a proof. A fee of US$100 is chargeable under such circumstances. But there will be no option available if such notifications are received later than two weeks of trip commencement date.

What is a Camp Trek?

On camping trek you will be sleeping in tents. A trekking crew consists of 1 Sardar (the local team leader), 1 Sherpa Guide, 1 Cook and Porters and Kitchen Helpers. The Sardar dictates the Guide who in turn monitors the kitchen staffs, porters and assistants. The guide constantly supervises the hygiene in the Kitchen to make sure that we are fed healthy and also instructs the porter to transport the luggage properly. The ratio of both Sherpa guides and kitchen crew to group members is generally 1:4 and the ratio of porters to group members is around 1:3 at the beginning of the trek, but the number of porters and helpers gradually decreases as the carried food ration is consumed, causing the load size to decrease. There is a provision of a toilet tent. Your camping staff will dig a deep hole on the ground for defecation and cover the hole with the soil before leaving the site.

if such notifications are received later than two weeks of trip commencement date.

What is Tea house Trek?

Some of the popular trekking routes are served by lodges and inns making it possible for the trekkers to stay there throughout the trek. Tea House Treks are less expensive compared to Camp Trek and are largely suitable for small groups. These days the teahouses are equipped with facilities like rooms with attached toilets, hot shower and restaurants which cater to quite a wide range of menus. A Tea House Trek is a great way to get connected to the local people and is suitable for those who do not want to put up with the oddities and logistical hurdles of Camp

Trek. The standard of a lodge can vary from ‘very similar to a hotel’ to something more local with just the very basic facilities.

Does trekking require previous experience?

Our treks range from Luxurious/Moderate/Strenuous. The grading is generally commensurate to the elevation attained. Trekking on high elevations is tough and needs thorough acclimatization (getting accustomed to the thin air on high altitudes). Experience is not a “must”, but your generic fitness level should be good and you should not be having any mobility restrictions. You will always be accompanied by a professional trekking guide, who is well aware of the precautionary measures to be taken while trekking on different regions. So, you don’t actually need to have any such former experience in order to pursue a trek.

Is there any arrangement made for emergency?

In case of severe sickness or accident (which is least expected), you will be rescued by a helicopter. Since you are entirely liable for all the expenses incurred for the use of such emergency services, please make sure that your travel insurance covers you for both- medical as well as emergency evacuation costs.

What should I bring with me for trekking?

We have prepared a comprehensive list of gears and equipment needed for trekking under the title “Trekking Gears”. Check all the necessary stuff that you need when out on a trek. Generally, the items that you need highly rely on the season, duration and kind of trek you are pursuing. Most of the items are easily available on rent here in Kathmandu. So you don’t have to travel to Nepal with a cartload of gears. Depending on your trek/tour/adventure, we can suggest you regarding what you have to bring.

Are telephone and internet facilities available on the trek?

These days, few private mobile carriers in Nepal have extended their coverage even to the remote regions. So communicating should not be much of a concern. However, internet services are not available everywhere. In case you happen to be trekking on a region which is totally cut off from communication services, our staff can walk up to the place where such facility is available and deliver the message for you. We will make sure that you get access to the communication and internet facilities, wherever available.

Is it possible to charge my mobile and Camera during the Trek?

Lately, most of the teahouses on the trekking routes have electricity. So, charging your gadgets is not a problem at all. However, in some teahouses which run on solar power, you would have to pay additional fee (US$ 1 to 3 approx.), in order to get your gadgets charged.

 

Regarding the hot showers, yes, most of the teahouses provide the hot showers through solar heating system but you will be charged extra.

Is drinking water provided on trek and is it safe enough to drink?

Please refer to the “Cost includes/excludes” section of your trek package, to see if the cost of drinking water is included on the total cost. Bottled mineral water can be bought at the teahouses, but the cost per bottle increases dramatically as we move to higher altitudes. We can drink the mountain water that comes from the local supply but it’s advisable to use the iodine/water purifying tablets. Depending upon the altitude, the bottled mineral water costs around US$ 1.5-2.5/ per bottle and the boiled water costs approximately, US$ 1- 2/ per liter.

Can I get Nepal visa on arrival or online?

Yes, you can get on arrival tourist visa at Tribhuvan International Airport in Kathmandu. Most of people can obtain visa on entry to Nepal. There are some countries visa will needed to be organize prior to travelling. $25 for 15 days of visa from the date of issue, $40 for 30days and 100US$ for 90 days tourist visa. You need two photos. You can apply online visa from 1st of March (http://www.online.nepalimmigration.gov.np/).

Does your company pick up from airport on arrival ? Is that included in the price?

Yes, our representative will pick you up from airport. We will be displaying your name on the display card of Nepal Trek Ways Pvt. Ltd. Pick up and drop is complimentary from our company.

When is the best time to visit Nepal?

Trekking in Nepal is the best during the seasons of spring and autumn. But according to the interest of the trekkers, the trekking and visiting in Nepal can be managed in all four seasons.

The trekking at the high altitude should be done during the summer time or September to November and March to May but the trekking at the low lands is possible throughout the year.

How difficult is trekking in Nepal?

Trekking in Nepal is the main tourism activity. Generally, during trek we walk ups and downs around 5 to 7 hours. There are different types of trips grading from the luxurious, medium, challenging and demanding. Normally in Trekking covers 3000 meters to 8848 meters which has categories in various stage of grade. Expedition is challenging but trekking is normal and easy.

How fit do need to be for trekking? wil i be able to do it?

It depends on you; if you’re reasonably fit and enjoy walking then trekking is certainly for you. Choose the trekking route suites your fitness level. Obviously shorter treks are easier then longer ones, longer and bigger treks require a better standard of fitness. If you are in good physical condition then you do not require any hiking experience for short trekking. But if you are planning for the longer ones then you should try some longer day hikes.

What types of food will be served during the trekking?

While trekking in Nepal, meals are prepared in tea houses The food along the trail will be simple and a mix of local and international cuisine. If the trekking is camping trekking, then the trekkers will mainly be served with the local foods of Nepal and as well as continental and western foods. Due to the lack of electricity and refrigerators along our trekking route you will eat a largely vegetarian diet. In Kathmandu you can find meals in tourist standard restaurants. Most of lodges serve boiled and filter water which is safe. It is also possible to buy the bottle of mineral water on the trek.

Does your company organize domestic flights, hotel booking and other services?

Yes. Since we are Nepal based company we refer to arrange your international flights from your home. But domestic flight ticket, Kathmandu city tour, and you accommodation will be included in our package. If you like to organize individually river rafting, sightseeing tour, mountain flight, jungle safari can be organized according to your interest.

Do I really need trekking guide?

While visiting to Nepal, trekking guides is almost mandatory to trekking in Nepal for everyone. When you hire one, your trip will be lot more informative and memorable. You get lots of knowledge about country. But if the trekkers is well experienced and have visited different places of Nepal many times then s/he may not need the trekking guides. But, in case that you are visiting remote and restricted trekking area, it is mandatory to hire a licensed guide. A trekking guide can play big role to make your trekking. They will provide information about the trekking destination along with its surroundings. Similarly, if any problems will arise during the trekking, then the guides will solve it easily and it will be rather difficult for the trekkers themselves to solve them.

Is trekking and travel safe in Nepal now?

Yes Nepal is safe to Travel. Safety during the trekking or travel in Nepal is one of the prime concerns that every trekker or traveler want to know. In the past, Nepal has experienced political unrest, however since November of 2006, the signed Nepal Peace Agreement, between the Government of Nepal and the Nepal Communist Party (Maoists) has brought this unrest to a close. But now there is the situation of peace and tranquility in the field of trekking as well as in whole Nepal.

Besides, the trekking stakeholders in Nepal are also forwarding several steps for the safety of the trekkers. Now after election democratic parties will lead the government and rule the nation that’s why the huge possibility has seen in safety. Yes. . There are pick pockets here, as you find in other countries so keep your belongings safe at all times. You need to take usual precautions as you would traveling anywhere in the world.

Do I need insurance for travel and trek in Nepal? Can I get it there?

You should buy medical and mountain evacuation insurance for trekking up to 5500m. General travel and medical insurance for traveling in Nepal should be arranged. We suggest you to buy insurance policy in your country as we don´t have mountain rescue insurance over here in Nepal. Check with your home country travel insurance company which covers the rescue helicopter from the mountain up to 5500m.

What do I need to carry on trek?

A porter will carry your luggage. Your clothing and sleeping bag must be placed in plastic bags inside your rucksack which must not weigh more than 25 pounds (12 kg) in total. You will be able to leave clothes and other baggage at our hotel in Kathmandu while away on trek.

Each trekker will carry a small day-sack, fleece jacket, water proofs, warm hat, sunhat, sun-cream, water bottle (or camel back system), first aid kit and water purification kit.

What in case of altitude sickness?

Altitude sickness is one of the major problems while you will trek high altitudes trekking destination of Nepal. But there are certain measures that can be applied while trekking at the high altitudes which help the trekkers to avoid the altitude sickness. Besides, if it will affects to

any trekkers then there are several provisions for the first aid and other medicines to recover. If the condition of the trekkers gets worst, then he will immediately transfer to the nearby hospitals.

What happens if there is an emergency?

Our guides are trained with first aid and have basic knowledge about the physical problems that may arise during trekking. If an emergency occur then we will cover initial expenses of rescue operation as these expenses will need to be recovered from your insurance company. For minor cases there are health posts established by foreign doctors and many are staffed by overseas personnel.

You can bring power bars, cereal bars and similar high energy foods, powder Gatorade is also recommended to fight dehydration.

What currency should I bring to Nepal?

We advise you to bring US dollars /British pound s/Euros to pay for your visa, trip cost and other expenses. Most major currencies are usually accepted also. It is always better to travel with US dollars.

Does Nepal has good quality banking facilities?

Nepal has reasonable banking facilities having branches of some international local commercial banks Almost all foreign currency along with credit card such as Visa and Master card are broadly accepted. ATM is widely available in Kathmandu and Pokhara. There is some ATM in bigger town on treks. When you go remote area idea to carry enough cash. some trekking area has bank and ATM, they might not be reliable.

What essential documents/items do I need to bring with me?

You must bring a valid passport (must be valid for up to 6 months, keep an extra photocopy just in case), a copy of your travel insurance, cash, flight tickets, emergency contact numbers of insurance and family members and any medications.

How much extra spending money should I bring?

This depends on the destination you will travel or trek. There is something you spend your money on throughout the trek other than the alcoholic and nonalcoholic drinks, hot shower on the trek, tipping and shop round on the trek. On the other hand Kathmandu is a shopper’s paradise. Frequently purchased items include hand-woven Tibetan carpets, hand knit woolen goods, hats, outdoor clothing and equipment, cashmere clothing, shawls, pashminas, Buddhist memorabilia, carved masks, puppets, wood carvings and jewelry etc.

If you think you often go helpless at the sight of souvenir, we suggest you to bring $200-$350 US dollar.

How much should I tip to my guide and porter?

Tips do not form any part of the wages of guides/porters and other trekking crews. But, they are expected by the porters, guide, Sherpa and cook. It is a nice way of saying thank-you to someone who will play a large part in your trekking experience and who will prove invaluable to you on this trip.Our suggest is roughly 10-20% of total trip cost. This amount must be given in Nepalese rupee. The porters live in small hill villages several days walking from the nearest bank or money changer. I suggest you to be generous about tipping for the job they have done for you.

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